Many homes in Hampshire aren’t equipped to cope with extreme temperatures. Freezing conditions in winter and heatwaves in summer create challenging living circumstances, particularly for those whose health is most affected by temperature.

Hitting the Cold Spots addresses these challenges by offering residents a free, in-depth, personalised advice and support service.

The service is funded by Hampshire County Council. It has already helped thousands of residents access new heating systems, home energy upgrades and the personalised advice they need to help them stay well at home.

Why is it important?

Vulnerable residents, such as older adults or those living with a health condition, feel the affects of extreme temperatures more than the general population. Without our dedicated support, many residents would be struggling to stay healthy in their own home.

Through Hitting the Cold Spots, we’re:

🟠 Improving living conditions.

🟠 Reducing health risks.

🟠 Improving energy finances.

🟠 Signposting to additional support services.

🟠 Training other frontline service providers to understand and act on the challenges of fuel poverty.

The practical help transformed my situation, but equally important was the reassurance of knowing that someone cared and was willing to help me find a way forward.

Hitting the Cold Spots beneficiary

Hitting the Cold Spots case studies

What clients can expect

We offer free, impartial and personalised support to help residents feel empowered and positive about their living circumstances.

Clients can expect their adviser to:

🟠 Identify and share information about any funding opportunities they may be eligible for, in relation to home heating and energy efficiency measures.

🟠 Submit applications on their behalf, where they are eligible.

🟠 Provide tailored, in-depth information, advice, guidance and signposting.

Dedicated project website

Further information and advice topics can be found at www.hantscoldspots.environmentcentre.com.

The results

In 2025-26, we facilitated 107 large measure installations. Large measures include insulation and new heating systems.

We provided information, advice and guidance to 1,241 households, and achieved more than £356,000 in gains and savings for clients.

We delivered fuel poverty awareness training to 143 frontline workers.

Training

Is your team overwhelmed with demand for home energy-related support? Are you doing your best to help individuals, but can’t give them the time they deserve?

Please book a free training session to find out how Hitting the Cold Spots can help your organisation save time and resources, without compromising the outcome for your client. Simply email staywarm@environmentcentre.com with details of your request.

Refer someone

If you know someone who needs our help, please visit our referrals page to complete the short form.

A few colleagues approached me after your talk to say how they enjoyed the information and like working collaboratively with providers that can really help our customers in the current financial climate.

Havant Job Centre