Privacy Policy

When we record and use your personal information, we:

• Only access it when we have good reason
• Only share what is necessary and relevant
• Don’t sell it to commercial organisations

We handle and store your personal information in line with the law and the individual privacy policy of the project you are connected with.

Please use the tabs below to explore our different projects and their individual privacy policies.

In addition to the overview information above, if you’re a Southampton resident receiving help through the Southampton Healthy Homes project, we will share some anonymous data to our funders, Southampton City Council, as part of our regular reporting. This information includes:

Your demographic information, such as:

• the number of adults, children and people of a pensionable age living in your home

• your ethnicity

• your gender

• whether anyone in your home is disabled or lives with a long term health condition, including conditions made worse by a cold home

• Why you’re eligible for support e.g. receive welfare benefits, have a low income

• Your housing status (tenure)

• What kind of advice you received and the outcome

• If you were referred to another organisation.

If you’re being supported to access grants for free or discounted energy efficiency improvements under the ECO scheme we will also:

• Share relevant information including your address and eligibility route with Southampton City Council if we identify that you may be able to access funding under the flexible eligibility criteria for the Energy Company Obligation (ECO4) and Great British Insulation schemes, with your consent.

  In addition, we will send Southampton City Council the evidence of your eligibility, a scheme requirement. This may include financial information, health information, or information on your entitlement to certain benefits. Southampton City Council will review the information provided and may sign a flexible eligibility declaration form. If deemed eligible, Southampton City Council will need to send a return to Ofgem outlining your address and under what route they are declaring your eligibility for funding.

• Share your contact details and information about why you may be eligible, including a signed ECO/GBIS declaration form and the works you’re interested in with an energy supplier(s) or their agents/installers so they can arrange quotes, confirm whether you can access any grants and complete work with your agreement.

In addition, we may provide evidence of eligibility to Ofgem and supplier(s) to ensure compliance with the requirements of the Energy Company Obligation (ECO4) scheme. See Ofgem ECO privacy notice.

This information applies if you’re a Hampshire resident receiving help through the Hitting the Cold Spots project.

In addition to the overview information above, if you’re being supported to access grants for free or discounted energy efficiency improvements under the ECO scheme, we will:

• Share relevant information including your address and eligibility route with Hampshire County Council if we identify that you may be able to access funding under the flexible eligibility criteria for the Energy Company Obligation (ECO4) scheme, with your consent.In addition, we will send Hampshire County Council the evidence of your eligibility, a scheme requirement. This may include financial information, health information, or information on your entitlement to certain benefits.

  Hampshire County Council will review the information provided and may sign a flexible eligibility declaration form, if eligible. If deemed eligible, Hampshire County Council will share a signed declaration form with tEC for processing and will need to send a return to Ofgem outlining your address and under what route they are declaring your eligibility for funding.

  For further details, please see Hampshire County Council’s Hitting the Cold Spots privacy policy.

• Share your contact details, information about why you may be eligible (including a signed ECO declaration form) and the works you’re interested in with an energy supplier(s) or their agents/installers so they can arrange quotes, confirm whether you can access any grants and complete work with your agreement.

In addition, we may provide evidence of eligibility to Ofgem and supplier(s) to ensure compliance with the requirements of the Energy Company Obligation (ECO4) scheme. See Ofgem ECO privacy notice.

This information applies if you’re a Portsmouth resident receiving help through the Switched on Portsmouth project.

In addition to the overview information above, we share some aggregated data with our funders, Portsmouth City Council, as part of our regular reporting. This information includes:

• why you’re eligible for support
• what kind of advice you received and the outcome
• if you were referred to another organisation.

If you’re being supported to access grants for free or discounted energy efficiency improvements under the ECO scheme, we will also:

• Share relevant information, including your address, with Portsmouth City Council if we identify that you may be able to access funding under the flexible eligibility strand of ECO. Portsmouth City Council will review the information provided and may sign a flexible eligibility declaration form.
• Share your contact details, information about why you may be eligible (including a signed ECO declaration form) and the works you’re interested in with an energy supplier(s) or their agents/installers so they can arrange quotes, confirm whether you can access any grants and complete work with your agreement. See also: Portsmouth City Council’s Switched On Portsmouth Privacy Policy.

If you’re being supported to access measures under the GHG LAD scheme, we will process your personal data to identify whether you could receive support from the scheme and refer you for support. The GHG LAD scheme is operated by the West of England Combined Authority and City Energy Group in partnership with South West Energy Hub.

Relevant information shared with City Energy, if you ask us to make a referral, will include:

• Your name (and details of any other household members)
• Your address and postcode
• Details of measures requested
• Scheme eligibility information including household income
• Contact details (including email, phone)
• Contact address (if not the property receiving the measures)

City Energy will then contact you so they can arrange surveys, confirm whether you qualify for the scheme and complete work with your agreement.

Delivery and administration of the Scheme may require linking of your data to other datasets held by the Department for Business, Energy and Industrial Strategy (BEIS). For further information please read City Energy’s Privacy Statement.

If you’re a referral agent, you can make a referral over the phone or by email with our referral form. We will use your email address to acknowledge receipt of the referral.

In the referral form or over the phone, we ask for your contact details including name, email and phone number. We use these contact details to let you know we’ve made contact with the client or if we’ve been unable to make contact with the client. With the client’s permission we may use your contact details to update you on the help and support they are receiving from us. We may also use your contact details if there are safeguarding concerns. We don’t share your personal information.

If you contact us requesting a talk, training or more information about our services we will use your name, email address or phone number to arrange this and provide any information. We’ll ask your permission to add you to our contacts list for future updates and events relevant to the service you’re interested in. We don’t share your personal information.

If you complete a service feedback survey, powered by Survey Monkey, we ask for your contact details including name and email. We’d use your contact details to get in touch about your feedback if we need to. It’s optional – you can leave feedback anonymously if you want to. We’ll get your permission to collect your information by asking you to tick a box on our survey form. We don’t share your personal information.

Storing your information

Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

We keep your data for 6 years and it’s then deleted.

The feedback form itself is provided by our trusted research partner, Survey Monkey. They keep your details securely on their system.

This privacy policy only covers this website environmentcentre.com and its subdomains. Other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links, you will be subject to the security and privacy policy of that site.