Hitting the Cold Spots

We work with Hampshire County Council to deliver Hitting the Cold Spots; an energy advice service available to residents living in the Hampshire districts.

Our team of energy advisers offer practical tips and advice for keeping warm and well at home.

House and the scarf on a white background

We support and advise Hampshire residents over the phone, at an appointment or at a home visit.*

Our service includes:

  • Helping clients access funding, where available, for boiler repairs/replacements and other heating methods, insulation and renewable technologies.
  • Providing temporary electric heaters if clients are without heating.
  • Checking client eligibility for the Warm Home Discount and local energy efficiency schemes.
  • Assisting clients in switching their energy provider or tariff to help reduce their bills.**
  • Signposting and referring clients to other organisations such as Citizens Advice.


*We keep in touch with our clients over the phone in most circumstances. Home visits will only take place if there is no alternative.

***Switching supplier may not be useful at the moment (Winter 2022), but we can help you assess your options.

Hitting the Cold Spots is funded by Hampshire County Council and is available to residents living in the districts of:

  • Basingstoke
  • East Hampshire
  • Eastleigh
  • Fareham
  • Gosport
  • Hart
  • Havant
  • New Forest
  • Rushmoor
  • Test Valley
  • Winchester

The Hitting the Cold Spots service is tailored to residents on a low income and who may require personalised advice and support.

Here’s what some of our clients have said:

If you think you might qualify for support or you’d like further information, please contact our energy team on Freephone 0800 804 8601 or email staywarm@environmentcentre.com.

We deliver Hitting the Cold Spots on behalf of Hampshire County Council.