Southampton Healthy Homes

We support and advise Southampton residents over the phone, at an appointment or at a home visit.*

Our service includes:

• Speaking to clients in depth and asking the relevant questions to ensure we have a thorough understanding of their unique circumstances.
• Offering practical ideas for reducing energy bills in the short and long term.
• Where applicable, applying for energy and water bill discounts.
• Negotiating with energy suppliers if our clients are at risk of going off-supply or have issues with their bills.
• Applying for funding for home energy upgrades such as heating improvements, insulation and draught-proofing.
• Tackling the causes of condensation and mould, and suggesting ways to keep it at bay.
• Helping clients switch energy tariffs for a better deal.
• Referring clients to other services such as benefit checks, budgeting and debt advice, healthy living and independent services.

*We keep in touch with our clients over the phone in most circumstances. Home visits will only take place if there is no alternative.

The Southampton Healthy Homes programme is tailored towards Southampton residents on low incomes.

We regularly help people in private households who require financial support for upgrading their home’s energy efficiency measures, for example installing loft and wall insulation, heating upgrades or draught-proofing equipment.

Most funding opportunities prioritise properties that have a low energy performance rating.

We’d urge any Southampton resident to contact us for free, impartial advice if they are struggling, regardless of their household tenure, income or employment status.

Here’s what some of our clients have said:

If you think you might qualify for support or you’d like further information, please complete the form below.