Priority Services Register: What’s it all about?

Have you heard of the Priority Services Register?

The Priority Services Register (PSR) is a free service that ensures energy suppliers offer extra help to vulnerable people.

Lady on the phone

As well as receiving priority support in the event of an emergency, customers listed on the Priority Services Register could also receive advance notice of power cuts, priority support when calling their network operator, help with accessing prepayment meters and access to communications in large print or braille if they need.

We ask most of our clients if they’re aware of the Priority Services Register and if they’re not, we’ll ask the right questions to determine whether a caller should be eligible to join.

If you meet any of the criteria listed below, you might be eligible for joining your energy supplier’s Priority Services Register:

  • Have reached state pension age
  • Are disabled or have a long-term medical condition
  • Are recovering from an injury
  • Have a hearing or sight condition
  • Have a mental health condition
  • Are pregnant or have young children
  • Have extra communication needs
  • Need to use medical equipment that requires a power supply
  • Have poor or no sense of smell
  • Would struggle to answer the door to get help in an emergency

There might be additional criteria not listed above that would also qualify you for registering.

If you’re not already registered and you think you qualify, contact your energy supplier to request access to these services.