We currently have the following vacancies at tEC.
Call Handler (Energy)
As an inbound call handler you will be the first to respond to enquiries that we receive on a daily basis. You will support the delivery of our energy efficiency, affordable warmth and sustainability projects by providing accurate and relevant information to Hampshire residents who get in touch with us for help. This role will involve telephone and written advice.
The post holder will be required to accurately record customer details and information on a range of activities and outcomes. There will also be a variety of administrative tasks including providing support to other colleagues.
The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised and customer focused, with an enthusiasm for helping others.
This role can involve a mix of office and home based working.
Location: Southampton (hybrid working)
Salary (per annum): £20,000 – £22,000, depending on skills and experience
Type of opportunity: Permanent, 37.5 hours per week
Closing date: 5pm on Friday, 30th September 2022. The planned interview dates are 10th – 13th October 2022.
Start Date: ASAP
Job description
Application form
Energy Advisor (advice line) x2
As an Energy Advisor, you will support the delivery of our energy efficiency, affordable warmth and sustainability services by providing high quality guidance and advice directly to Hampshire residents who get in touch with us. This will involve telephone, email, livechat, and written advice on all aspects of home energy efficiency, sustainability and affordable warmth.
The post holder will be required to accurately record customer details and information on a range of activities and outcomes efficiently and diligently.
The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised and customer focused with a passion for helping others.
This role can involve a mix of office and home-based working.
Location: Southampton (hybrid working)
Salary (per annum): £21,500 -£24,500, depending on skills and experience.
Type of opportunity: 24 months, 37.5 hours per week
Closing date: 5pm on Friday, 30th September 2022. The planned interview dates are 10th – 13th October 2022.
Start Date: ASAP
Job description
Application form
Energy Advisor
As an Energy Advisor, you will deliver a range of activities, working with stakeholders across Hampshire to raise awareness of affordable warmth and energy efficiency issues. In particular, you will assist in delivering a range of our energy and fuel poverty projects. This will involve providing telephone, written and face-to-face advice on home energy efficiency, sustainability and affordable warmth, including in-depth casework for some customers. This casework will include supporting customers at risk of fuel poverty to reduce their utility bills, resolve complex billing issues, respond to heating emergencies, install energy efficient home improvements and reduce their environmental impact.
Location: Southampton (hybrid working)
Salary (per annum): £22,000 – £26,400, depending on skills and experience.
Type of opportunity: 24 months, 37.5 hours per week
Closing date: 5pm on Friday, 30th September 2022. The planned interview dates are 10th – 13th October
2022.
Start Date: ASAP
Job description
Application form
Engagement Officer (x2)
As Engagement Officer, you will deliver a range of activities, working with communities and individuals across Hampshire to raise awareness of affordable warmth and sustainability matters and increase engagement with our advice and support services. In particular, you will support our community outreach activities and engaging stakeholders.
The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised, enthusiastic and customer focused, with a passion for helping others.
Location: Southampton (hybrid working), with regular travel across Hampshire
Salary (per annum): £22,500 – £25,500, depending on skills and experience.
Type of opportunity: 24 months, 37.5 hours per week
Closing date: 5pm on Friday, 30th September 2022. The planned interview dates are 10th – 13th October
2022.
Start Date: ASAP